FAQ

How do I order from Rogers & Company?



There are a few ways to order from Rogers & Company.

If you are a retail client: You can use the shopping cart function on this website. Once your order is submitted you’ll be contacted to arrange the purchase. You can call 416-961-2294 x 29 and speak directly with Chris McLean, the sales rep for retail clients, or you can send Chris an e-mail.

If you are a licensee client: Contact your Rogers & Company sales rep directly by phone or e-mail.

If you are outside Toronto you can also use our toll free number: 1-(866)-202-9579.

What is consignment wine and how does the program work?



Wines in the consignment program are imported by the LCBO through their Private Ordering division. Rogers & Company acts as a sales agent in arranging for the purchase and delivery of wine from the LCBO. Approximately 75% of the wine selection in Ontario is imported through the consignment program.

What is Rogers & Company’s relationship with the wineries in their portfolio?



Rogers & Company is the exclusive agent for all of wineries in our portfolio in Ontario, whether they appear at LCBO retail stores or via the consignment program.

Are Rogers & Company wines available (by the bottle) at LCBO retail stores?



Many of our wines are available once or twice per year at LCBO retail stores. Our price list also highlights wines that are available at LCBO retail stores.

Can I buy wine from Rogers & Company if I am living outside of Ontario?



We are not permitted to sell wine to any address outside of Ontario.

Can I buy a mixed case of wine (i.e. More than one type of wine in a case) or a single bottle?



Unfortunately, we are not able to sell single bottles, mixed or partial cases due to LCBO regulations. All of our wines are sold by the unmixed case. A number of our premium wines are packed six bottles per case – this is clearly noted on our price list.

How does the wine get to me? Do I have to pick it up?



For consumers living in the Greater Toronto/Hamilton/Niagara areas, we offer daytime delivery to your home or office free of charge provided the order is for more than one case. We charge a delivery fee of $10 [plus HST] for single cases. For clients in south/central Ontario, we offer delivery for a $20 flat rate (plus HST), regardless of case volume. Generally, orders can be delivered within 5 business days.

For all clients, we can also ship wines to an LCBO of your choice at no extra cost. The shipment usually takes 2-4 weeks, but may take up to 8 based on season and distance. The cases arrive pre-paid. We e-mail you the invoice and credit card slip, and the LCBO store should give you a call to let you know when the order has arrived.

Do your price lists include taxes/HST?



The retail price list includes HST. The 20 cent bottle deposit is not included.

Because restaurants can claim back the HST, our licensee price list does not include the HST.

How do I find a complete list of wines available?



You can download a copy of the price list or go to the Browse Our Wines tab.